Returns accept
We accept returns within 7 days of delivery if:
- The carpet arrives damaged or defective
- You received the wrong item
- The item is unused and in original condition
Returns are not accepted for:
- Change of mind or preference
- Custom made or size-specific orders
- Items on sale or discounted
Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused, unrolled, and in its original packaging
- The return request must be made within 7 days of delivery.
- A copy of the original invoice or order confirmation is required.
Non-returnable Items
The following items are not eligible for return or refund:
- Custom-made carpets and orders tailored to specific sizes.
- Items that have been used, cleaned, or show signs of wear.
- Products purchased during sale or promotional events.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed
- within 5-7 working days.
- Refunds will be issued to the original payment method.
Exchanges
We offer exchanges for eligible items. If you would like a different size or design, please contact us within 7 days of delivery.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
- We will arrange a replacement or issue a full refund.
- Please share clear photos of the damaged or incorrect item and packaging.