Refund policy

Refund Policy

Thank you for choosing Tamir Carpets for your carpet and rug needs. We are committed to providing you with high-quality products and exceptional customer service. In the event that you are not completely satisfied with your purchase, we have outlined our refund policy to ensure a fair and transparent process. Please take a moment to review the following details:

1. Eligibility:
  • Our refund policy applies to products purchased directly from Tamir Carpets. If you have purchased our products through a third-party vendor or reseller, please refer to their refund policy.

2. Order Confirmation and Delivery:
  • Upon confirmation of payment, your order will be dispatched promptly.
  • We strive to deliver your order within Pakistan within 2-3 working days.
  • Please note that delivery times may vary depending on your location and any unforeseen circumstances.

3. Evaluation Period:
  • Once you have received your order, we provide a 48-hour evaluation period.
  • During this time, we encourage you to thoroughly inspect the product(s) received and compare them to the images provided on our website.
  • If you find that the product(s) received do not match the images shown, you may be eligible for a refund.

4. Refund Process:
  • To initiate a refund, please contact our customer support team within the 48-hour evaluation period.
  • You can reach us via WhatsApp by clicking here or by calling our dedicated customer service hotline.
  • Please provide your order details and a clear explanation of the issue, along with supporting evidence such as photographs or videos, if applicable.
  • Our customer support team will review your request and guide you through the refund process.


5. Refund Eligibility:

  • The product(s) must be in its original condition, unused, and with all original tags and packaging intact.
  • Please note that slight variations in color, pattern, or size may occur due to the handmade nature of our products, and such variations do not qualify for a refund.
  • Above mentioned timeline on refund policy is to be adhered to.


6. Refund Options:

  • Once your refund request is approved, we will provide you with options for the refund.
  • Refunds may be processed in the original form of payment or issued as store credit, as per your preference.


7. Return Shipping:

  • If a return is required, we will provide you with detailed instructions on how to proceed.


If you have any further questions or require assistance, please do not hesitate to contact us. Our dedicated customer support team is here to help.

Thank you for choosing Tamir Carpets. We appreciate your trust and look forward to serving you.